Frequently Asked Questions

How can I get support from Reconnect? If you think we might be able to help, you can make a referral to your local Reconnect service by contacting our intake worker. See the contact us page for our phone and email details.

Who can refer? We accept referrals from anyone as long as they have permission from the young person they are referring and the young person fits our service provision criteria.

Do you have places for young people to stay? Unfortunately we don’t have housing, but we can help you to find services that do. Check out our Need Help? section or contact us directly.

I live out of your area, can I still refer? Reconnect services are location specific, if you do not live in Liverpool/Fairfield or Parramatta/Auburn/Bankstown there might be another service in your area. To find a Reconnect service in your area click here.

Do my parents need to know I am getting support from Reconnect? If you are over 14, you don’t need to tell your parents you are getting support. When you are ready, we would like it if you were able to tell them so we can work with them too.

How long will I have to wait to see someone after I have referred? Depending on our service list you might have to wait a few weeks to see someone in person. But you can always talk to our intake caseworker who can assist you with any immediate needs and will keep in contact with you.

Do I have to come to your office for my appointments? Reconnect is an outreach service, this means we can see you at home, or school, or even the local shopping centre or cafe. You can discuss this with your Reconnect worker to work out what will work best for you.

I am a parent and need help but my child does not want any. Can you help? You can always call and chat about your concerns with our intake caseworker as the support we can provide depends on each situation. Our intake caseworker can help you find the right service to meet your needs. You could also try looking at our Need Help? section.